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Customer Survey

Contact information (*required items):
*Company Name / Location:
Your Name (optional):

Product Quality Performance
1) Overall Satisfaction with Product Quality  
2) Any problems resulting in down-time/part acceptance  
3) Any recurring part problems in the past 6 months  
4) Are Quality problems responded to with timely action  
5) Problem/defect rate (PPM)  

Delivery Performance
6) Overall Satisfaction with on-time delivery to JAE quoted lead-time  
7) Overall satisfaction meeting requested delivery date  
8) IPP/First Article tags were provided (if requested)  
9) Have any labeling/documentation problems occurend  

Service Performance
10) Overall satisfaction with technical support  
11) Overall satisfaction with Sales Rep support  
12) Overall satisfaction with Inside Sales/Customer Service  
13) Level of satisfaction with problem handling/resolution  

Overall Performance
14) Please rate satisfaction with catalogs and JAE's web site  
15) Please rate JAE's pricing competitiveness  
16) Rate JAE's improvement over the last year in:
      a) Cost  
      b) Quality  
      c) Delivery  
      d) Service  

Specific comments:



             

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